Shipping Policy

At Fioo Finds, we work hard to get your new home favorites to you as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with tracking information once your order ships.

Shipping

We offer free standard shipping on all orders. No minimum purchase required.

Expedited Shipping

We may be able to accommodate expedited delivery on a case-by-case basis. Please email us at fioofinds@gmail.com before placing your order to confirm availability, estimated delivery time, and any additional fees. We'll do our best to meet your timeline.

Where We Ship

We currently ship to all 50 US states. At this time, we do not ship to US territories, PO Boxes, or internationally.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can use this number to track your package on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Delivery Issues

If your package is marked as delivered but you haven't received it, please:

1. Check with neighbors or building management
2. Wait 24 hours — packages are sometimes marked delivered early
3. Contact us at fioofinds@gmail.com if the package still hasn't arrived

Damaged During Shipping

If your item arrives damaged, please take photos and contact us within 48 hours of delivery at fioofinds@gmail.com. We'll arrange a replacement or refund right away.

Large or Heavy Items

Some furniture and home goods items may require freight shipping. If your order requires freight delivery, we'll contact you with details and scheduling information before shipping.

Questions?

Email us at fioofinds@gmail.com and we'll get back to you within 1–2 business days.

Return & Refund Policy

At Fioo Finds, we want you to shop with confidence. Please read our return policy carefully before making a purchase.

No-Questions-Asked Returns

We accept returns on all items within 14 days of the delivery date. No reason required. To be eligible, a return request must be submitted within this window — requests submitted after 14 days will not be accepted.

To start a return, please submit a return request directly through your account on our website.

Restocking Fee & Return Shipping

All returns are subject to a 15% restocking fee, which will be deducted from your refund. Return shipping costs are also the buyer's responsibility and will be deducted from the refund amount.

Order Cancellations

If you need to cancel your order, please submit a cancellation request directly through your account within 24 hours of placing the order.

Once an order has a tracking number and has been handed to the carrier, it cannot be recalled or intercepted. In this case, please wait to receive the package and then submit a return request through your account.

Product Quality Issues

If your item has a manufacturing defect or quality issue, please submit a return request through your account and include:

• Clear photos of the defect
• A description of the issue

We will review your submission and follow up with a resolution.

Damaged During Shipping

If your item was damaged in transit, please:

1. Take photos immediately upon receiving the package, including the packaging and the damaged item.
2. Email us at fioofinds@gmail.com with your order number, photos, and a description of the damage within 48 hours of delivery.

We will review your case and determine whether a replacement or refund is appropriate. Claims submitted after 48 hours may not be accepted.

Refund Processing

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear, plus any additional time your bank may require.

The 15% restocking fee and return shipping cost will be deducted from the refund total before it is issued.

How to Submit a Return or Cancellation Request

All return and cancellation requests can be submitted directly through your account on our website. For shipping damage claims, please email fioofinds@gmail.com within 48 hours.